Shipping & Returns
- Items purchased online or by phone may be returned or exchanged by mail within 30 days, product MUST be UNOPENED, buyer pays shipping fees.
- Absolutely NO returns on any electronics: This includes but is not limited to: Batteries, Chargers, Motors, ESCs, Servos, Transmitters/Receivers, Radios, Ready to run vehicles, etc. Please consult your owners manual for warranty issues.
- For a full refund, returns must be made with the original receipt and merchandise must be in its original unopened condition.
- We reserve the right to charge up to a 20% restocking fee.
- Original Shipping & Handling fees are non-refundable, unless an item is damaged.
- If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately @ 1-315-515-3269 or email at email@example.com. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us, as well as photos if applicable.
Shipping & Delivery
- At this time, Small Addictions RC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Small Addictions RC ships merchandise to Canada, Mexico, and other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
- While we try to ship all orders within 24 hours, please allow 48 hours for shipment. As soon as your order is shipped, we’ll send a tracking number to the email address we have on file for the order.
- Delivery of your items can take 3-10 full business days, depending on your location and your designated shipping method. Business days are Monday-Friday, excluding federal holidays within the United States.
RISK OF LOSS
- All items purchased from Small Addictions RC are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier
- Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Small Addictions RC has no control over these charges.
- Shipping laws are different in each country. Not all products on this website are able to be shipped internationally due to International shipping regulations. Small Addictions RC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.